Privacy policy

Last updated: 11 November 2026

Sooterman ("we", "us") is a yarn trading business in Faisalabad, Pakistan, operated by Universal Textiles. This page explains what information we collect when you use sooterman.com and the Sooterman app, why we collect it, who sees it, and how you can have it deleted. We keep it short and plain.

What we collect

• Inquiries and messages. If you send an inquiry, use the website chat, message our WhatsApp business number or give us a missed call, we receive your name (if you give it), phone number and the message or yarn counts you asked about.
• Price alerts. If you ask for a price alert, we keep your WhatsApp number and the count and price you chose.
• Wanted board. If you post a buyer request, we keep your name, phone number and the details of what you need. Only the details of the request are shown publicly. Your name and phone number are not.
• Seller and mill accounts. If you create an account, we keep your business name, your name, phone number and email, and your listings and photos. Your password is stored only in scrambled (hashed) form, so we cannot read it. If you sign in with Google, we receive your Google name and email address.
• App notifications. If you allow notifications in the Android app, Google's Firebase Cloud Messaging gives your phone an anonymous identifier so we can send you rate and news updates. We do not link it to your name or phone number. You can switch notifications off at any time in your phone settings.
• Technical data. Our hosting provider processes your IP address and device details to deliver the site and block abuse. We keep short-lived counters to limit repeated requests. Your browser or phone stores a login session and small preferences on your device. We do not use advertising or analytics trackers.

How we use it

• To reply to your inquiry, confirm rates and arrange supply.
• To send price alerts you asked for.
• To approve and show seller and mill listings, and to connect buyers with sellers.
• To keep the service secure and prevent spam.

We do not sell your information and we do not use it for advertising.

Who sees it

• Public listings. After we approve them, listings appear on the website: yarn details, city and mill or brand name. The bag quantity a seller enters is never shown publicly.
• Seller phone numbers. When a buyer taps "Contact seller" on ready yarn, the seller's name and phone number are shown to that buyer, and we are notified so we can follow up. By listing yarn, sellers agree to this.
• Service providers that help us run the service: Cloudflare (hosting and storage), Google (sign-in, fonts and app notifications), Meta WhatsApp and CallMeBot (messages and alerts), Telegram (notifications to our team), and Anthropic, whose AI model powers the website chat assistant. They process data for us and only as needed.
• We may disclose information if the law requires it.

How long we keep it

• Website chat conversations: about 3 days.
• Wanted board requests: up to 90 days.
• Price alerts: up to 120 days.
• Inquiries and messages: up to 1 year.
• Seller and mill accounts, listings and photos: until you delete them or the account.

Your choices

• You can delete your seller or mill account, with all its listings and photos, yourself: log in at the seller or mill page and press Delete account. See how to delete your account.
• You can ask us to correct or delete any other information we hold about you, such as an inquiry or alert, by emailing or messaging us.

Security

All traffic uses HTTPS and passwords are stored hashed. No online service is perfectly secure, so please use a strong password and do not share it.

Children

Sooterman is a business service for traders and is not meant for anyone under 18.

Changes

If we change this policy we will update the date above.

Contact us